TM SIM Replacement With Same Number 2026: Complete Guide To Online Process, Requirements And Activation Steps

TM SIM Replacement With Same Number 2026. Losing your TM SIM can feel stressful because your number is linked to bank apps, GCash, OTP codes, and social media accounts. If your SIM is lost, stolen, damaged, expired, or not working, you can still replace it and keep the same number. Both prepaid and postpaid users are eligible for TM SIM replacement with same number in 2026. You can visit a Globe Store with valid IDs and an Affidavit of Loss, or request replacement through the GlobeOne App.

TM SIM Registration

Charges depend on the reason, and delivery times vary by location. Your old SIM will be deactivated, but your number, load, and active promos can remain safe after proper verification and activation.

What Is TM SIM Replacement With Same Number?

TM SIM replacement means getting a new SIM card while keeping your old mobile number.

Your old SIM becomes permanently deactivated.
Your new SIM carries your old number.

It works like moving your house to a new building but keeping the same address. People can still find you. You will receive a new 5G-ready SIM. It also supports 3G and 4G LTE depending on your device and location.

Read Also: TM SurfBOOST15 Guide

TM SIM Replacement Requirements

If you need to replace your TM SIM, here are the official rules. The requirements depend on whether you apply through the GlobeOne App or visit a Globe Telecom store.

A. Replace SIM via GlobeOne App

For Postpaid Users

You must have:

16 digit serial number of your old SIM
Active account with no unpaid bills
No pending service request
Old SIM must still be active
Not a retailer SIM
Delivery address for new SIM

For Prepaid or TM Users

You must ensure:

Old SIM is still active
Insert the new SIM in the same device
If switching to eSIM, you need:
- Valid email address
- eSIM compatible phone

B. Replace SIM at a Globe Store

You must bring:

Clear selfie photo, no glasses, full face visible
1 valid government ID

Requirements Based on Reason

Reason	What to Bring
Damaged SIM	Old SIM + 1 valid ID + fill out form
Lost or Stolen SIM	2 valid IDs + Notarized Affidavit of Loss + Selfie
Upgrade to 5G or eSIM	1 valid ID + compatible device
Home Prepaid WiFi	Bring modem for checking

If Someone Replaces SIM on Your Behalf

From March 1, 2025, a representative is allowed only if:

You are abroad
You are a senior citizen
You are sick or bedridden
You are a public figure

They must bring:

Your 2 original valid IDs
Notarized Special Power of Attorney
Affidavit of Loss, if SIM was lost

TM SIM Replacement Methods

There are two official ways to replace your TM SIM:

Via Globe Store
Via GlobeOne App

Let’s understand both methods in detail.

TM SIM Replacement Via Globe Store

This is the safest method, especially if your SIM is lost or stolen

Step 1: Prepare Required Documents

Before going to the store, prepare these:

Affidavit of Loss

If your SIM is lost or stolen, this document is mandatory. You can get it from a notary public. It proves that your SIM was really lost.

Two Valid Government IDs

Examples include:

Passport
Driver’s License
PhilHealth ID
UMID
Postal ID

Important reminder: IDs must not be expired.

The staff will photocopy them for records.

Step 2: Visit the Nearest Globe Store

Go to an authorized Globe Store. When you arrive:

Go to the reception desk
Inform them that your TM SIM was lost
Request SIM replacement with same number
Get a queue number
Wait for your turn

When called, the staff will ask:

Your mobile number
If it is prepaid or postpaid
Basic verification questions

Step 3: Fill Out Customer Modification Form

You will fill a request form. The form includes:

Full name
Mobile number
Signature
Verification details

Submit the form with:

Affidavit of Loss
Two valid IDs

Step 4: Verification Process

This step is very important. The Globe team will verify your identity. They may ask:

When was the last time you used your SIM?
How much was your last load?
What promos did you activate?
Who do you frequently call?

This process usually takes 30 minutes. After verification, they will issue your new SIM with the same number.

Step 5: Activation

Insert the new SIM into your phone.

Your number remains the same.
Your load remains.
Your active promos remain.

Activation normally happens within a few minutes. In some cases, it may take up to 24 hours.

TM SIM Replacement via GlobeOne App

If you do not want to visit a store, you can use the GlobeOne App. This method is fast and can be done at home.

Step 1: Buy a New Replacement SIM

Before using the app, you must buy a new empty Globe SIM. You can purchase it from:

Globe Store kiosks
SM Supermalls
Shopee Official Store
Lazada Official Store

This SIM will not have any number yet.

Step 2: Open GlobeOne App

Download and open the GlobeOne App.
Login using your TM or Globe account.

Step 3: Navigate to SIM Services

Inside the app:

Tap SIM Services
Choose Replace SIM
Confirm you are the owner
Accept terms and conditions

Step 4: Insert the New SIM

Insert the new SIM into the same SIM slot where your old SIM was. This step helps the system recognize your device.

Step 5: Wait for Activation

After submitting the request:

Your old number transfers to the new SIM
You receive confirmation notification

Activation usually takes a few minutes.

Globe Store Replacement Charges

Charges depend on the reason.

Reason	Postpaid	Prepaid / TM
New SIM	Free	₱50
Damaged	₱99	₱50
Lost or Stolen	Free	₱50
Upgrade to 5G	Free	₱10
Upgrade to eSIM	Free	₱10
Defective	Free	Free

Fees may change anytime based on company policy.

GlobeOne App Charges

Reason	Postpaid	Prepaid / TM
Damaged	Delivery fee	₱10 + delivery
Upgrade to 5G	Delivery fee	₱10 + delivery
Upgrade to eSIM	Free	₱99

Payment Methods

Prepaid users can pay via:

Credit card
GCash

Postpaid users will see charges added to their monthly bill.

TM SIM Replacement For Minors

Follow these simple steps:

Step 1: Prepare the Documents

Collect these documents:

Minor’s birth certificate
Valid ID of parent or legal guardian

Make sure the documents are original and clear.

Step 2: Visit a TM or Globe Store

Go to the nearest TM or Globe store. The parent or legal guardian must go along with the minor’s documents.

Step 3: Request SIM Replacement

Tell the staff you want to replace the minor’s TM SIM card and keep the same number. They will check the documents and process your request.

Step 4: Activate the New SIM

After approval, you will receive a new SIM card. Insert the SIM and follow the activation instructions given by the store.

Read Also: TM Surf4All99 Promo

Important: Report Lost SIM to NTC

If your SIM was stolen, report to National Telecommunications Commission.

They can block your device IMEI.
This prevents misuse.
Also call Globe helpline immediately.

Delivery Time For Replacement SIM

Delivery depends on your location.

NCR area: 1 to 2 days
Major cities: 3 to 5 days
Remote areas: 7 to 10 days

If courier fails delivery three times, order is canceled.

Read Also: TM Combo 10 Promo

Who Can Apply for TM SIM Replacement?

Both prepaid and postpaid users are eligible. You can request replacement if:

Your SIM is lost
Your SIM was stolen
Your SIM is damaged
Your SIM expired
Your SIM is not receiving signal
You want to upgrade to LTE or 5G
You are facing SIM registration problems

What Happens After Replacement?

Let’s clear common concerns.

Your Old SIM: It becomes permanently deactivated.
Your Number: Remains the same.
Your Promos: Remain active until expiration.
Linked Accounts: GCash, bank accounts, and online apps stay connected.
Contacts: If saved in SIM, they remain.

Read also: TM AN20 Promos

Upgrade From Old 2G or 3G SIM

If your SIM is working but old, you can upgrade.

Text: UPGRADE to 8080

Insert the new SIM within two minutes. Your number moves to the new LTE SIM.

Why Immediate Replacement Is Important

Your SIM is connected to:

Bank OTP codes
GCash wallet
Credit cards
Social media
Email accounts
Online shopping

If someone gains access, they can reset passwords. That is why fast action is important.

Common Reasons for SIM Card Replacement

A SIM card replacement may be required in several situations. Below are the most common reasons why customers request a new SIM card:

Deactivated SIM: If your SIM card is no longer active or it has stopped receiving network signals, you may need a replacement. This usually happens when the number has been blocked or disconnected.
Expired SIM: A SIM card can expire if it remains unused for a long period. When this happens, the network automatically deactivates it, and a new SIM is required to restore service.
Lost SIM: If your SIM card is lost or stolen, it is important to request a replacement immediately to protect your number and personal information.
Damaged SIM: A physically broken SIM card, or one that is not detected by your mobile phone, must be replaced to ensure proper connectivity and uninterrupted service.
Upgrading to LTE or 5G SIM: If you are still using an older 3G SIM card, you may need to upgrade to an LTE or 5G-compatible SIM to access faster internet speeds and improved network performance.
SIM Registration Issues: If your existing SIM fails to register properly or contains incorrect subscriber details, a replacement may be necessary to correct the records and ensure compliance with network requirements.

Important Things Of TM SIM Card Replacement

Here are the important things you should know about TM SIM replacement.

New TM SIM

When you replace your TM SIM card, you will receive a new SIM.
This new SIM supports 3G and 4G network connections.
It also supports 5G network in areas where 5G service is available.

TM SIM Promos

All your previous TM SIM promos will remain active after the replacement. Your subscriptions and promo offers will continue until:

Their expiry date ends, or
The usage limit is fully consumed

There will be no interruption in your active promos.

Linked Accounts

All accounts linked to your mobile number will remain connected after SIM replacement. This includes:

GCash accounts
Bank accounts
Credit cards

You do not need to relink or update your number after replacing the SIM.

Contacts

All contacts saved on your SIM card will remain the same after replacement.
There will be no changes to your saved numbers.
Your TM SIM number will also remain unchanged.

Read Also: How To Pasaload In TM

FAQs About TM SIM Replacement With Same Number

Yes, you can replace your TM SIM and still keep your old mobile number. When you request a replacement, your old SIM will be permanently deactivated for security reasons. After verification, your number will be transferred to a new 5G-ready SIM. Your friends, family, and contacts will still be able to call and message you using the same number.

The replacement fee depends on the reason. In some cases, such as a defective SIM, the replacement may be free. However, for lost, stolen, or damaged SIM cards, a small service fee usually applies. The amount may vary depending on whether you visit a Globe Store or use the GlobeOne App. Delivery charges may also apply for online requests.

If your SIM is lost or stolen, you must bring a notarized Affidavit of Loss and two valid government-issued IDs when visiting a Globe Store. The IDs must not be expired. These documents are required to confirm your identity and protect your number from misuse.

Activation usually happens within a few minutes after the replacement is processed. In some cases, especially during high request periods, it may take up to 24 hours. Once activated, your number will fully function on the new SIM card.

Yes, your remaining prepaid load and active promos will stay available after the SIM replacement. They will continue working until their normal expiry date. You will not lose your existing subscriptions.

Yes, all accounts connected to your mobile number, including GCash, bank apps, credit cards, and social media accounts, will remain linked after the replacement. Since your number does not change, your financial and digital services will continue to work normally.

Yes, you can replace your TM SIM through the GlobeOne App. Before starting the process, you must first secure a new blank Globe SIM card. After logging into the app, you can request SIM replacement, confirm ownership, and insert the new SIM for activation. This method allows you to complete the process without visiting a store.

If your SIM is stolen, you should immediately report it to Globe customer support to block the SIM. It is also recommended to report the incident to the National Telecommunications Commission to prevent illegal use of your number or device. Acting quickly helps protect your personal data and financial accounts.

Yes, but only in special situations such as if you are abroad, a senior citizen, sick, or unable to visit the store personally. Your authorized representative must bring your original IDs, a notarized Special Power of Attorney, and an Affidavit of Loss if the SIM was lost. Without these documents, the replacement request may not be approved.

Your old SIM will be permanently deactivated once the replacement process is completed. It cannot be used again. All services linked to your number will function only on the new SIM card.

Conclusion

TM SIM replacement with same number in 2026 is easy and secure. If your SIM is lost, stolen, damaged, or expired, you can replace it through a Globe Store or the GlobeOne App. Your old SIM will be permanently deactivated, but your number, load, promos, and linked accounts like GCash and bank apps will remain active. Proper documents such as valid IDs and an Affidavit of Loss may be required. Reporting stolen SIMs quickly helps prevent misuse and keeps your mobile identity safe.